Managed Services

Our managed service offering enables organisations to transform the quality of their IT support service through a unique, proven, structured framework based on industry standard best practice.

I.T. Alliance Managed Services combines proven Project Management Governance Structure with industry best practices in IT Service Management based on the ITIL® best practice framework. Our managed service offerings are aligned to best-practice based on our proven managed IT service delivery framework.

Our managed service offering enables organisations to transform the quality of their IT support service through a unique, proven, structured framework based on industry-standard best practices.

  • 20+ years’ experience providing 24x7x365 SLA-bound IT Managed Services
  • ISO20000 and ISO270001 certified support service, ITIL-aligned service management methodology
  • 500+ resources supporting over 30+ national and international blue-chip clients
  • Multi-channel incident and service request ticketing including email, phone and self-service
  • CSI (Continuous Service Improvement) ethos ingrained in our approach and methodology
  • We offer Remote, Onsite or Hybrid deployment options.
  • Full Lifecycle Service from Due Diligence, Transition, Delivery, Transformation to Handover
  • Dedicated Technical Account Manager and Service Delivery Manager
  • Underpinning Supplier Management
  • Clients include Irish Continental Group, McKesson, Canford Healthcare, NSAI and IDA Ireland.

Managed Helpdesk

  • 24×7 IT End User Support
  • Onsite, Remote or Hybrid Support
  • ISO20000 certified and ITIL-aligned support

Managed Infrastructure

  • 24x7x365 Remote Management & Monitoring
  • ISO20000 certified and ITIL-aligned support
  • Global Reach

Managed Resourcing

  • Fast, reliable and flexible provision of staff
  • Availability of the right staff at the right time
  • Lowered IT service delivery TCO

Service Management Assessment

  • Through our assessment, we will position your IT department to better understand and meet the challenges of their customer base and thus stay relevant. It will also Empower your IT department to better demonstrate ‘Value’ to its stakeholders.

To learn more about Managed Services contact us today.

A member of our team will be in touch to supply you with more information and answer your questions.

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