Partner Management

The proliferation of managed services providers and migration to cloud-based software continues to grow. As a result, IT is becoming increasingly dependent on external partners and a transaction-based approach becomes insufficient to guarantee continued value. Partner management often focuses on procurement, which can reduce the value of the partner to that of the transaction itself.

Our approach to partner management leverages industry best practices (ITIL & SIAM) and is built upon two key principles.

All partners are not equal.

Invest your partner management efforts where they can deliver the best return; focus on the partners most important to your business. Classify and prioritise your partners to devote your energy where it will make the biggest impact.

Partner management is an ongoing commitment.

From sourcing to offboarding – Successful partner management depends on your ability to create repeatable, iterative processes that can flourish over many years of diligent work.